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CallAssist Call Center Software 

CallAssist call center software is a modem based telemarketing dialer that allows a single operator to quickly make a large number of outbound telemarketing calls.  It's ideal for small call centers or the telemarketer working by themself.  Download CallAssist Call Center Software and use CallAssist call center software to have the following features at your fingertips:

  • Autodialer function places telephone calls at the press of one key
  • Import a list of phone numbers into a Dial List to call
  • Create Dial List from an inbuilt Contact Directory@
  • Maintain an internal Do Not Call list.
  • Supports FTC DNC import file format
  • Requeue numbers in the call list with one click if the phone call is busy or not answered
  • Assign a time to call a number back later and easily recall those numbers at the right time
  • Record a range of responses to questions you ask
  • Use the contact directory memo field for making notes about each telephone call @
  • Store multiple phone numbers per contact in the contact directory @
  • Setup the contact directory by importing details or manual entry @
  • Group contacts by your own categories @
  • Supports multiple campaigns
  • Script window
  • Export call results or view them in the Dial List Report
  • Export the Contact Directory @
  • Customize screen views and capton labels
  • Call statistics
  • Ability to play a pre-recorded message to voice mail *@
  • Ability to record the conversation *@
  • Dial Pad to dial extension numbers @
  • DoubleClickDial feature can place phone calls from other applications
  • User & Password Login
  • Improved Dial Card
  • Improved Call Back & Response handling
  • Find Contacts in list
  • Call duration mode @
  • Standard & Advanced mode (click here for a comparison)
  • Improved Import & Export functions
  •             *Requires voice capable modem           @Advanced Edition Only

 

"CallAssist has to be the best value for telephone sales reps that I've ever seen. The ability to customize fields for our application was a big help, and the ability to export call reports … Most importantly, the number of calls per-rep increased from about 70 a day to nearly 200 for my best reps. GREAT JOB!" - James G

call center screenshots View screenshots CallAssist Call Center Software here.
Download call center software Download CallAssist to try for free, click here.
Telemarketing call center documents Download a PDF Telemarketing With CallAssist v5 here.
Download a PDF CallAssist v5 Quick Tips Guide here.
To download select the word 'here', right click your mouse and select Save Target As

Call center pricing Look at call center software pricing details for CallAssist, click here.

Rescheduling Call Backs & Call Back Reminders

One of the great features in the CallAssist call center software is the ability to schedule call backs. In the Dial List Card area shown below you will notice a section near the top of the card called ‘Call Back’. Under the title there is a row labelled ‘Call Back?’ (with a question mark). To set a Call Back reminder you just click in the white cell to the right which has the words ‘Click To Reschedule’. Doing so will make a date time appear to the right of the ‘Date Time’ label. The date time will be the current time plus 30 minutes or whatever delay you have setup. You can also edit this date time by clicking into the cell. 

When a call back is due CallAssist displays a flashing message above the Dial List Grid on the main screen. The message reminds you that there are Call Backs now due. To view the contacts in the Dial List that have been scheduled to be called back just click on the ‘Call Backs’ button in the main toolbar.

Call assist screen shot


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